Customer Testimonials


Every homeowner has a story to tell. No matter what the demands of your HVAC project, we’re ready for surprises and discoveries once the process begins. We may need to change the plan mid-stream, or manage a project in the midst of terrible weather.

Whatever the case may be, we stay flexible in order to be the most reliable solution possible. But don’t just take our word for it. Read what our customers are saying.

What Your Neighbors Say About Us:

“Stupid Murphy’s Law: you need an appliance to work properly, and that’s right when it fails. Our (original to our mid-1980s house) furnace chose to crap out as last week’s temperature took a downward turn. Monday around noon I invested some time reading google and yelp reviews. Finally, I called Steven Conner at Comfort Connection. Steven came over later that same day, examined the old furnace, diagnosed the issue, and painstakingly explained why we’d be feeding our money to the garbage bin to attempt its repair. My spouse and I opted for a new furnace, and Steven’s team swept in the following day. Cody and Steffen worked with pleasant promptness, efficiency, and peerless workmanship. They explained things as they went, but never abused the time spent talking with me, and left the work area when finished Wednesday in a state cleaner than it was before their arrival Tuesday afternoon. The best part: the furnace and (added/badly needed) new hot water heater are perfectly installed. Each of the connecting elements are tidily assembled and arranged. It isn’t often I’m pleased to have to abruptly spend thousands of bucks on household appliances, but I’ve already wandered downstairs many times to admire them. (Swoon?) Great experience all around. Thanks to Steven and his team for making it all extremely brisk and surprisingly pleasant.”
– Debbie G.

“STOP SEARCHING AND GO WITH COMFORT CONNECTION!- Just as Portland was heading into a week of heat in the high 90s, our central A/C unit decided it was done; on the Friday of 4th of July weekend! We have cats and birds, so we needed to get the temperature regulated as soon as possible. We began calling around and hoping for a miracle on such short notice. It seemed that everyone was booked 2 weeks out, or wanted $200 for an “emergency bid”. A family member sent us the contact information for Steven, at Comfort Connection, and he came out THAT MORNING! He was hoping to be able to tell us it would be a simple fix, but the unit was very old and I wasn’t expecting it to be; he let us know the cost of fixing VS cost of replacing. He said if we wanted, he could have his team out by Tuesday morning and replace the unit, and that’s exactly what he did! His team was very nice, thorough, and knew exactly what they were doing. When they finished, they cleaned up perfectly and headed to rescue another home. I can’t thank Steven, and his team, enough for fitting us in on such short notice; and doing so at such a great price!”
– Drew P.

“This past week, my furnace stopped working. I called Comfort Connection and Steve came out that afternoon to take a look at it. After trying everything he could to salvage the existing furnace, he broke it to me that I would have to replace it. He took the time to show me exactly what was wrong, what he had tried to do and what needed to be done. Steve was back at my house the next day and replaced my furnace within 24 hours. Even better, he did it below the price he quoted me! He is a kind man, who goes above and beyond for his clients. He made a terrible, stressful situation manageable and fixed it in record time. I can’t thank Comfort Connections enough!! Thanks Steve!!”
– Gina P.

“I took estimates from 4 other vendors for a furnace. Comfort Connection gave me a quote much lower than his competitors and was able to install it promptly the next day only taking 3 hours. He stands by his product. I was very grateful to find Comfort Connection as I signed with a company that gave me a bid $1500 higher but then they could not install as agreed a week later. I had previously been without heat for a week so was not happy. However, I am very happy to recommend Comfort Connection.”
– Regina W.

“The monster home I care for needed five new state of the art furnaces, four AC units, and a duct overhaul. Everything was installed on time and on budget. The guys are great communicators. They stay out of your way, respect your property, and treat your privacy with reverence. The business owner and team leader Steven proved to be a good man who operates with honesty and integrity; a true partner with your best interests at heart. He also is quite connected and has helped me connect with a half of a dozen other vendors providing service in a fashion that’s now familiar.”
– Scott B.

“Steve gave us an excellent price, his quote was lower by far than 3 others we got. He replaced our 50 year old heater with a new one and prepared the way for us to have AC next year. he and his crew did the work in one day, they were very professional, cleaned up after themselves and spent time answering all of our questions. I would highly recommend his work any day of the week.”
– Alejandro D.

“We had a central air conditioner installed and could not have been happier with the entire experience.”
– E. Michael B.