YOUR REVIEWS SPEAK VOLUMES
Every homeowner has a story to tell. No matter what the demands of your HVAC project, we’re ready for surprises and discoveries once the process begins. We may need to change the plan mid-stream, or manage a project in the midst of terrible weather.
Whatever the case may be, we stay flexible in order to be the most reliable solution possible. But don’t just take our word for it. Read what our customers are saying.
Jay S.
19:39 11 Aug 23
My AC broke down just before triple digits weather was coming in. I talked with Steven and he was able to guide me on what was wrong over the phone and even...
Lauren L.
16:00 04 Aug 23
Our AC went out unexpectedly this morning (in August!) and Steve and his team saved the day. Steve was very responsive by phone and had someone come out...
Karthik ..
17:37 15 May 23
Skilled technicians, compassionate individuals working in this place. My AC went out at the start of the heat wave in May. My rookie diagnostic skill only...
David Capper
23:44 21 Aug 22
The service could not have been better. Steve was very informative and delivered everything he promised. We signed the proposal on a Thursday and Austin and Sergy arrived 4 days later first thing Monday morning. They had replaced our old furnace and installed a new A/C system by Monday evening. The ducting and electrical work looked great and the price was 30% under the other estimates we got, plus we actually got a larger 3 ton A/C unit where the other estimates were for 2.5 ton. Not only that, every other company said it would be at least 6-8 weeks before they could install. Highly recommended!
Brian Hering
00:45 08 Aug 22
Mid day on December 23rd Comfort Connection made time to diagnose my broken gas furnace. By noon on Christmas eve Stefan & Sergey had a new unit installed and heating my home. These guys were excellent to work with. All of them were knowledgeable, professional and honest. As we head into a week of below freezing weather I am very happy with my purchase.
Bryan E.
17:54 07 Aug 22
Mid day on December 23rd Comfort Connection made time to diagnose my broken gas furnace. By noon on Christmas eve Stefan & Sergey had a new unit installed...
Jason G.
15:52 20 Jun 22
wow, what an unexpected treat! when Austin showed up to troubleshoot our A/C problem he was attentive, thorough, and knowledgeable.It turns out we really...
Care Parker
20:09 31 May 22
P B.
18:39 04 May 22
Highly recommended. Everyone - the owner, estimator and crew - were cordial and professional. The estimate/equipment was worked out with me, based on our...
Lyn D.
17:16 08 Mar 22
Called after we had a home inspection and needed something looked at with our furnace. Steven was very responsive and sent someone the same day. Rates were...
Stephanie T.
14:09 01 Nov 21
Steven is a great communicator and his team is exceptionally thorough and efficient. A part needed to be ordered to fix my AC unit and things were done on...
William Y.
14:58 21 Aug 21
Strongly recommend Comfort Connection! Our AC unit's capacitor was blown out during the heatwave in late June. We were pretty devastated because the...
David J.
07:58 03 Aug 21
Fantastic company. Great service. Good communication. Quality work. Comfort Connection is my new "go to" for HVAC.
Chris Pinckard
23:08 04 Jul 21
My HVAC died the Sunday before the hottest day on record. I called 16 people from google, 4 from Craigslist, no one answered, much less helped. Steven and his team not only answered, they came out the next day to check it out and try to repair, but it was DoA (25 years old, not surprised), and 2 days later they showed up and replaced it. The installers were great, courteous, helpful, and fast. Steven called after to follow up and give me instructions, and my house has been 68 degrees ever since. Will absolutely be giving them all of my HVAC business.
Vic C.
21:29 29 Jun 21
Comfort Connection really went above and beyond during the 2021 record heat wave! I called for help on a Friday and got same day service! Our new HVAC was...
Adam P.
11:15 28 Jun 21
Our AC unit blew a capacitor on the hottest day in recorded Oregon history!@#$#@$#@!I was very lucky and Comfort Connection is amazing. Steven picked up...
Michael M.
16:30 26 Jun 21
My family is sitting cool and comfortable on this scorching hot week in Portland thanks to Steven and his team. Everyone he employees is very talent and...
Tom Flynn
06:18 16 Jun 21
The job was to replace my very old and failing Air Conditioner and Furnace with a new system.The process started when I called Steven Conner of Comfort Connection for an estimate, and we talked about the basics of what I needed done. We also talked about some of the options that were available and what I might want. Steven made himself very available over the phone as I had questions, once even over the weekend. Once I had a rough idea of what I was interested in, he came out for a written estimate. Since we had talked on the phone beforehand, this process went pretty quickly and he soon had the written estimate to me via email. Later, I decided to make a change to the original estimate, so he worked with me via phone and had the modified estimate out to me shortly. I will also mention that Steven worked with me on the system price and modifications that I wanted, and the price came out very reasonable.I have to say that I was lucky, as his crew was doing an installation in the area very shortly after I sent back the approved estimate and Steven called me to see if it was a good time to do my installation also. Things went in pretty quickly, although his crew ran into some issues with the base of the old furnace, since the garage concrete had apparently been poured after the original furnace was installed. However, his crew worked around this issue, installed the furnace, the line set, and readied the A/C unit for installation. Since furnace installation took longer than expected due to the garage concrete issue, they needed to come back the next day to complete the A/C installation. The crew tested the furnace before they left and the furnace worked well and looked good (very professional), in case I needed it overnight. The next morning, the crew came back to vacuum the lines and finish the A/C installation. That went pretty quickly. Everything was up and running by midday.After completion, everything is working very well, and the modifications that I wanted are also installed and working. I like to sleep in a lower temperature, and the new system brings the house down to that temperature with no problem! Everything looks very professional and much better than the old system. I will also mention that the work areas were left very clean, even better than when they started.It was a pleasure to work with Steven and his crew and I would highly recommend them.
Tom F.
23:21 15 Jun 21
The short version, "Excellent!". The job was to replace my very old and failing Air Conditioner and Furnace with a new system.The process started when I...
Vanessa B.
14:53 08 Jun 21
I called probably 20 different companies looking for help to complete a small job. NO one called me back, except Comfort Connection. Super communicative,...
Elisabeth D.
12:10 02 Jun 21
Steven and his team were fantastic! We originally were looking to install AC and after our consultation determined we needed a new furnace as well. We...
Emily Sandstrom
23:38 28 May 21
This company really saved us when another company left us hanging. Gave us a huge price break compared to the other company and did the AC install weeks faster than anyone else would around town. My husband researched a ton of companies before landing on this one, and they didn't disappoint. The install guys, Austin and Cody, did beautiful thorough work and they were so respectful, charming, and sweet to our dog...which is always a huge plus. We will go with them in the future with our HVAC needs.
J R.
21:34 01 Apr 21
Steven and Daniel were able to help me out with getting my furnace repaired in a quick turnaround. My tenants were happy with the short downtime, much...
Steven C.
22:13 18 Dec 20
Was unexpectedly able to get a same-day appointment. When I called, they were on the phone, Steven texted back asking permission to return call when they...
Allen G.
11:33 26 Nov 20
Steven, Cody, and Daniel were great! Even during the busiest time of the year, they scheduled a service call right away. After diagnosing the issue, they...
Dave Sparks
22:16 23 Oct 20
Best experience I have ever had with a service company. Prompt and super responsive. Steven the owner was very communicative and helpful.
Jeffrey Magner
17:54 20 Oct 20
We had some minor AC issues and they fixed it pronto. Fast, prompt, and nice people to work with.
Dave Jarecki
17:16 30 Sep 20
Calling Comfort Connection is the best thing to do, the first thing you should do, before you start running your furnace in the fall. Seriously. The annual maintenance deal puts my mind at ease when it's furnace season. Thanks guys, great to have you looking out for us.
Leonard R.
13:42 27 Aug 20
Absolutely stellar service. I was looking to install a wireless thermostat with a receiver on my furnace because my thermostat is upstairs and on hot days,...
Amy H.
13:45 30 Jul 20
Of course my AC goes out on the hottest day of the year. Steven at Comfort Connection answered the phone AFTER HOURS, which is unheard of, and followed...
Levi C.
13:20 26 Jun 20
Steven was very easy to work with and kept me updated on equipment shortages due to COVID. His quote was $2000 less than a competitor, so it was worth the...
Logan Kleier
19:07 21 Jan 20
I called them at 8am and they came by 10:45am. They fixed my furnace in 20 minutes of work. This is about as good as it gets with furnace repair.
Anand Muralidharan
19:32 19 Nov 19
I moved in to a new home where the HVAC ducts were badly designed by the original builder. The existing AC/Furnace was 20+ years old, in working order but due for replacement. There was hardly any air blowing out of the vents in the first floor, thanks to the bad layout of the ducts. While I wanted to replace the HVAC system, I was quite sure that the investment would not make any difference unless the ducts were re-routed or re-installed. I called up several HVAC companies in the area. Most of them wouldn't work on ducts, they were happy making a profit selling a new ac/furnace - duct work, for them, was low margin and too much work. I, then, found Steve from Comfort Connection. He was the only one that said he wouldn't touch my HVAC system until he is able to fix the issue with the ducts. Without making any promises on when or whether he would bid for the work, he made a visit to my home along with his son and spent almost 90 minutes mapping out all the ducts in the crawlspace and figuring out what needed to be done. At that point, I could have decided to abandon the project and Steve wouldn't have made a single penny for the time they spent diagnosing the problem.Two days later, Steve gave me a plan of what he intends to do and the cost. I don't think i would have found anybody that would do this for a cheaper cost. Steve uses bryant equipment and makes every effort to sell a system that provides the best bang for the buck. Don't expect him to sell a $5000 system when a $3000 system would do the job. I signed the contract the same day and returned it back to him. A few days later he called to inform the day/time his team will be at the work site.At about 9 am, two people landed with the new equipment and they were joined by 2 more people and Steve himself. At one point there were 5 people working on the project. New ducts were laid for the first floor rooms as well as new vents. The old ducts were sealed off and a new furnace/AC was installed. All in one day. It was about 8 hours of work with 4 to 5 people and when the team left, they left no indication of them having been there - everything was so tidy! They could rob a bank without leaving a trace, just kidding!Here is the thing - Steve's company is a small family business. His son-in-law and son work as part of his team and have great workmanship. So is the rest of his team. They respect you and your home. Steve takes all the calls himself - he doesn't seem to have someone to schedule things for him. So he is a bit hard to reach over the phone and things seem a little disorganized when it comes to scheduling. But that's an insignificant penalty to pay.This is a guy that doesn't sell a furnace or an AC, he sells a solution. This makes a huge difference, at least it did to me! More importantly, he and his team seem to love their job and want to do the best they can. Steve gives a quote and sticks to it, no matter what it took to finish the job to his satisfaction.My neighbors have the same problem with the effectiveness of their HVAC system as I thanks to the ducts, and have been impressed with the work Steve and his team did at our house. I'm guessing he'll get calls from my neighbors next spring.By the way It's been 5 months since the system was installed. Everything works great!
Alicia Burian
22:06 12 Nov 18
These guys came out last during the freeze last year on short notice and we got a great price and excellent service from start to finish! Thank you again, Steve and your crew
Nicole Williams
18:10 21 Oct 18
Could not recommend Steven and his team enough for the phenomenal service they provided. Steven was knowledgeable and thorough when he walked through his recommendations and took the time and attention to detail in his proposal. He was very personable and professional and it really showed he cared about his customers and the work they can provide at an honest price.Austin and Cody did a fantastic job installing my furnace, expanding the duct work and putting in a replacement coil. Austin went the extra mile making sure all the ducting attached to my room to get decent air flow (first time in 5 years in this house). Cody also did his due diligence to make sure to remove recently installed replacement parts before the old furnace got hauled off. They both did a fantastic job getting the work done quickly (less than 24 hours after our initial call) since my furnace had a crack in the heat exchange and I needed heat ASAP.Professional, honest, responsive, knowledgeable and a team that takes pride in their work. I am incredibly happy with my replacement furnace and highly recommend these guys to anyone. Thank you!
Rob Grant
17:19 12 Sep 18
When it came time to upgrade from an oil furnace to a high-efficiency gas furnace, we contacted three businesses for bids. One of those businesses was Comfort Connection. The owner, Steven Conner, came out to our house not once but twice in advance of giving us an estimate. Ours was a complicated job (relocating the furnace, adding duct work, installing a separate unit upstairs to heat and cool a largely-uninsulated area) and he wanted to make sure he had a complete understanding of the job. His attention to detail was impressive; it really felt to me like he was treating this job as if he were working on his own home. Even with all the time he invested AND recommending a higher-capacity unit for the upstairs, Steven’s bid was a good deal less than the other two bids we received. We went with Comfort Connection. The excellent service and attention to detail continued once Steven and his team began work on our house. Everyone was polite and professional, and Steven was very hands-on throughout the process. They also did a great job of cleaning up after themselves. We are very happy we went with Comfort Connection.
Lisa Bordeaux
01:44 18 Jul 18
Unbelievably great, responsive value. I shopped many... Costco, Home Depot and smaller local shops... No-one was as professional and responsive.They provided a great value -in days, not weeks, and I'm delighted with the finished job.Thank you!!!
sarah mead
19:26 07 Jan 18
This company is the real deal, folks! When you wake up to a freezing house and broken furnace, what you don't want to hear is that it will be a week and $160 for someone to even step in your house to take a look. And yet, that's what we heard from several of the larger HVAC servicers out there. I looked for a closer, smaller company and found Steven through all the great reviews which are totally accurate. Not only did he fit me in the same day for a diagnosis, not only did he not charge me for that visit, not only did he save me apx. $900 through various credits and warranty negotiations on broken parts that he undertook on my behalf without me asking or having to lift a finger, but he also had a brand new furnace installed within 24 hours of my call at a price that was easily $1500 less than the competition. Let this team take care of you with honesty, integrity and great service!
Dusty Casanova
04:38 03 Jan 18
Best HVAC contractor.
arlene demaret
17:41 07 Aug 17
My air conditioner broke on a 105 degree day. Steven sent Corey out the same day to repair it. Corey was prompt,efficient and knowledgeable and fixed the three part repair in no time. He even answered some questions I had about my furnace. All was done quickly and at a fair price. I would use this company again.
bakul ratanpara
21:42 19 Jul 17
Steven is perfect for any HVAC needs. he is cost effective, reliable and true advisor to any of your HVAC needs. Since i worked with him to install AC unit at my home, i have referred to him to my friends and family and all of them were super happy with his work.
David Robertson
22:48 26 Jun 17
Wow excellent service and came right over even though he was in between calls. Thank you I really appreciate your help and work! You have all my future repair needs!
Zac Cramer
19:33 24 Jan 17
I appreciate the hell out of Steven and his crew. They did the job they promised, when they promised, for the budget they promised, and achieved the result they promised.Even when one furnace turned out to be factory defective, they kept at it through nearly 10 different service calls to try to fix it, and finally got it replaced with a free upgrade furnace from the manufacturer.They never dodged my calls or delayed the next visit even though I wasn't paying them a dime for all the troubleshooting. They were dogged and persistent until the problem was resolved.I wish all contractors had half the work ethic of Steven and Comfort Connection. Strongly recommend!
Robert Wells
01:51 14 Dec 16
Excellent experience. Honest, fair, fast and efficient. Steve was great over the phone and in person. Made the appointment same day as the phone call and got my heater back up and running quickly. When my friends need a heater repair man, I'm pointing them to Steve. He is the real deal.
Deborah Garrison
18:17 11 Nov 15
Stupid Murphy's Law: you need an appliance to work properly, and that's right when it fails. Our (original to our mid-1980s house) furnace chose to crap out as last week's temperature took a downward turn. Monday around noon I invested some time reading google and yelp reviews. Finally, I called Steven Conner at Comfort Connection. Steven came over later that same day, examined the old furnace, diagnosed the issue, and painstakingly explained why we'd be feeding our money to the garbage bin to attempt its repair.My spouse and I opted for a new furnace, and Steven's team swept in the following day. Cody and Steffen worked with pleasant promptness, efficiency, and peerless workmanship. They explained things as they went, but never abused the time spent talking with me, and left the work area when finished Wednesday in a state cleaner than it was before their arrival Tuesday afternoon. The best part: the furnace and (added/badly needed) new hot water heater are perfectly installed. Each of the connecting elements are tidily assembled and arranged. It isn't often I'm pleased to have to abruptly spend thousands of bucks on household appliances, but I've already wandered downstairs many times to admire them. (Swoon?)Great experience all around. Thanks to Steven and his team for making it all extremely brisk and surprisingly pleasant.
Drew Pfau
00:52 08 Jul 15
-STOP SEARCHING AND GO WITH COMFORT CONNECTION!-Just as Portland was heading into a week of heat in the high 90s, our central A/C unit decided it was done; on the Friday of 4th of July weekend! We have cats and birds, so we needed to get the temperature regulated as soon as possible. We began calling around and hoping for a miracle on such short notice. It seemed that everyone was booked 2 weeks out, or wanted $200 for an "emergency bid".A family member sent us the contact information for Steven, at Comfort Connection, and he came out THAT MORNING! He was hoping to be able to tell us it would be a simple fix, but the unit was very old and I wasn't expecting it to be; he let us know the cost of fixing VS cost of replacing. He said if we wanted, he could have his team out by Tuesday morning and replace the unit, and that's exactly what he did!His team was very nice, thorough, and knew exactly what they were doing. When they finished, they cleaned up perfectly and headed to rescue another home.I can't thank Steven, and his team, enough for fitting us in on such short notice; and doing so at such a great price!
Scott Bones
17:15 02 May 15
The monster home I care for needed five new state of the art furnaces, four AC units, and a duct overhaul. Everything was installed on time and on budget.The guys are great communicators. They stay out of your way, respect your property, and treat your privacy with reverence. The business owner and team leader Steven proved to be a good man who operates with honesty and integrity; a true partner with your best interests at heart. He also is quite connected and has helped me connect with a half of a dozen other vendors providing service in a fashion that's now familiar.
Gina Patriarca
04:34 09 Feb 15
This past week, my furnace stopped working. I called Comfort Connection and Steve came out that afternoon to take a look at it. After trying everything he could to salvage the existing furnace, he broke it to me that I would have to replace it. He took the time to show me exactly what was wrong, what he had tried to do and what needed to be done. Steve was back at my house the next day and replaced my furnace within 24 hours. Even better, he did it below the price he quoted me! He is a kind man, who goes above and beyond for his clients. He made a terrible, stressful situation manageable and fixed it in record time. I can't thank Comfort Connections enough!! Thanks Steve!!
Regina Winkler
20:09 10 Nov 14
I took estimates from 4 other vendors for a furnace. Comfort Connection gave me a quote much lower than his competitors and was able to install it promptly the next day only taking 3 hours. He stands by his product. I was very grateful to find Comfort Connection as I signed with a company that gave me a bid $1500 higher but then they could not install as agreed a week later. I had previously been without heat for a week so was not happy. However, I am very happy to recommend Comfort Connection.
Alejandro Diaz-Cortes 2000
08:01 28 Oct 14
Steve gave us an excellent price, his quote was lower by far than 3 others we got. He replaced our 50 year old heater with a new one and prepared the way for us to have AC next year. he and his crew did the work in one day, they were very professional, cleaned up after themselves and spent time answering all of our questions. I would highly recommend his work any day of the week.
E. Michael Brandt
23:53 13 Jul 13
We had a central air conditioner installed and could not have been happier with the entire experience.
What Your Neighbors Say About Us:
“Stupid Murphy’s Law: you need an appliance to work properly, and that’s right when it fails. Our (original to our mid-1980s house) furnace chose to crap out as last week’s temperature took a downward turn. Monday around noon I invested some time reading google and yelp reviews. Finally, I called Steven Conner at Comfort Connection. Steven came over later that same day, examined the old furnace, diagnosed the issue, and painstakingly explained why we’d be feeding our money to the garbage bin to attempt its repair. My spouse and I opted for a new furnace, and Steven’s team swept in the following day. Cody and Steffen worked with pleasant promptness, efficiency, and peerless workmanship. They explained things as they went, but never abused the time spent talking with me, and left the work area when finished Wednesday in a state cleaner than it was before their arrival Tuesday afternoon. The best part: the furnace and (added/badly needed) new hot water heater are perfectly installed. Each of the connecting elements are tidily assembled and arranged. It isn’t often I’m pleased to have to abruptly spend thousands of bucks on household appliances, but I’ve already wandered downstairs many times to admire them. (Swoon?) Great experience all around. Thanks to Steven and his team for making it all extremely brisk and surprisingly pleasant.”
– Debbie G.
“STOP SEARCHING AND GO WITH COMFORT CONNECTION!- Just as Portland was heading into a week of heat in the high 90s, our central A/C unit decided it was done; on the Friday of 4th of July weekend! We have cats and birds, so we needed to get the temperature regulated as soon as possible. We began calling around and hoping for a miracle on such short notice. It seemed that everyone was booked 2 weeks out, or wanted $200 for an “emergency bid”. A family member sent us the contact information for Steven, at Comfort Connection, and he came out THAT MORNING! He was hoping to be able to tell us it would be a simple fix, but the unit was very old and I wasn’t expecting it to be; he let us know the cost of fixing VS cost of replacing. He said if we wanted, he could have his team out by Tuesday morning and replace the unit, and that’s exactly what he did! His team was very nice, thorough, and knew exactly what they were doing. When they finished, they cleaned up perfectly and headed to rescue another home. I can’t thank Steven, and his team, enough for fitting us in on such short notice; and doing so at such a great price!”
– Drew P.
“This past week, my furnace stopped working. I called Comfort Connection and Steve came out that afternoon to take a look at it. After trying everything he could to salvage the existing furnace, he broke it to me that I would have to replace it. He took the time to show me exactly what was wrong, what he had tried to do and what needed to be done. Steve was back at my house the next day and replaced my furnace within 24 hours. Even better, he did it below the price he quoted me! He is a kind man, who goes above and beyond for his clients. He made a terrible, stressful situation manageable and fixed it in record time. I can’t thank Comfort Connections enough!! Thanks Steve!!”
– Gina P.
“I took estimates from 4 other vendors for a furnace. Comfort Connection gave me a quote much lower than his competitors and was able to install it promptly the next day only taking 3 hours. He stands by his product. I was very grateful to find Comfort Connection as I signed with a company that gave me a bid $1500 higher but then they could not install as agreed a week later. I had previously been without heat for a week so was not happy. However, I am very happy to recommend Comfort Connection.”
– Regina W.
“The monster home I care for needed five new state of the art furnaces, four AC units, and a duct overhaul. Everything was installed on time and on budget. The guys are great communicators. They stay out of your way, respect your property, and treat your privacy with reverence. The business owner and team leader Steven proved to be a good man who operates with honesty and integrity; a true partner with your best interests at heart. He also is quite connected and has helped me connect with a half of a dozen other vendors providing service in a fashion that’s now familiar.”
– Scott B.
“Steve gave us an excellent price, his quote was lower by far than 3 others we got. He replaced our 50 year old heater with a new one and prepared the way for us to have AC next year. he and his crew did the work in one day, they were very professional, cleaned up after themselves and spent time answering all of our questions. I would highly recommend his work any day of the week.”
– Alejandro D.
“We had a central air conditioner installed and could not have been happier with the entire experience.”
– E. Michael B.
