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Steve Birkel, This week

I'm very happy with the service I received from Comfort Connection. We had come home from vacation to a cold house, the furnace obviously not working. This was Friday at 3pm. I called Steven at CC - he had installed the Bryant furnace three years ago, and did a great job. Steven got us on the repair schedule for Monday at 11am. Matt arrived on-time and diagnosed the issue - a burned out blower motor - and worked with their ops guys to find a local replacement part. But, the parts supplier made a mistake and sent the wrong blower motor (no fault of Matt or CC), not realized until they unboxed the replacement and it clearly was not the right replacement. The CC team prioritized working with the supplier and had the replacement (which was 500 miles away) priority shipped to their shop. The replacement was received first thing the next morning, and CC had Matt on a truck with the right blower within two hours. A couple of hours later, the repair was complete by Matt, and all is working! I want to highlight Matt's and Steven's commitment to get us working again, despite some curve balls. Matt's a great service tech, and one of the friendliest and positive people you'll every work with. Through the whole thing, I knew the CC team was working to get the job done as fast as possible! Thanks!

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Annette M, Last month

My Bryant furnace and AC lasted for 25 years and needed to be replaced. After talking to several companies, I went with Bryant again and chose Comfort Connection for the job. They are local, had great reviews and are owned by the same family for a long time. I am so glad I did!

From Jeremy, who was the project manager, to Cole and Scot, who were the technicians who did the installation, and Justine the electrician, the entire team was a class act! Everyone answered my questions thoroughly, and explained everything that they did in such a way that I understood what they were doing. They were obviously professionals who knew their jobs very well.

It was also very obvious to me in watching them work that they enjoyed what they were doing and it was important to them that the job they were doing be done right and very well. They left my home as neat and clean as they had found it.

My introduction to Comfort Connection started with a phone call. The phone was answered quickly and the young lady answering the phone was very friendly and professional. If that initial call had not gone well, I would have called someone else immediately. I got the impression that everyone connected with this company understands what customer service is all about and embraces it. These days, that is so refreshing!

I would highly recommend these folks and I know that they would always do a great job. I intend to keep them as my service providers.

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Parker Jones, Last month

We're a few months out from our installation, so I thought I'd update:

Steven and his team came out and replaced the entire HVAC system for us at the beginning of the summer. I'm admittedly a high-maintenance customer and Steven was on-site throughout the process and after, making sure things were perfect. They even fixed something ugly the previous contractor had done.

We're hitting 100 degree days now and the system isn't even straining. House gets to and stays whatever temperature we want and we never hear it.

We're using less electricity, making less noise, with better comfort and a clean install. Highly recommended.

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l miller, Last month

Amazing and so knowledgeable. Ask for Jeremy. He is so kind and amazing. They listen and help with difficult houses. Also the don't mind you asking questions . It's local owed / family owned. I try to support local and small business. I have had 7 other bids over 4 years and the price was great and honest in all charges. So refreshing . All so kind to the people in the office to the owners . They have financing too. The installers Richard and I believe Shawn was full of smiles and so fast and kind . Also the electrician does come out at the end of the installation. Justin was knowledgeable.

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Tim Bowman, Last month

Scott was very knowledgeable about ACs and fixed ours very expediently and at a reasonable cost. Steven the owner was right on top of things from the get go. Would not hesitate to recommend Comfort Control.

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Gerald Green, This year

Very professional and answered all our questions. Highly recommend Comford Connection!

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Springer Garments, This year

Love this company, they've installed a half split, and serviced our HVAC unit (showed before and after pictures to me when it was done)- I love 'em.

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christopher staub, This year

Very happy with the service provided. Outstanding response time, good pricing, knowledgeable tech. Two thumbs up.

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Michael Harris, This year

Have used this service for maintenance as well as furnace replacement.
Thanks Steven

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Sheila Larsen, This year

A/c unit replaced with new unit. Service completed as well as piping replaced that was loose, at no extra charge! Techs were friendly & did a great job.